Introduction
Alex Stone Adventures respects your privacy and is committed to protecting your personal information.
This Privacy Policy applies when you visit our website, create an account, contact us, enquire about a climbing session, submit a comment or otherwise interact with our services.
For the purposes of UK data-protection law, Alex Stone Adventures is responsible for deciding how personal information collected through this website is used.
Information we may collect
Depending on how you use the website, we may collect the following categories of information.
Identity and contact details
Your name, email address, telephone number and account details.
Enquiries and messages
Information included in contact forms, course enquiries, feedback, comments or correspondence.
Technical information
IP address, browser information, device type, operating system, referring page, visited pages and request details.
Course information
Information required to respond to enquiries, arrange sessions and provide suitable climbing services.
Please avoid sending medical, accessibility or other sensitive information through a general website form unless it is necessary for your enquiry or participation.
How we use your information
- To respond to enquiries and messages.
- To arrange, manage and deliver climbing sessions or courses.
- To create and maintain user accounts.
- To moderate blog comments and protect the website from spam or abuse.
- To maintain website security, diagnose errors and investigate suspicious activity.
- To understand how the website is used and improve its content and services.
- To meet legal, insurance, accounting or regulatory obligations.
Our lawful bases
We only process personal information when we have an appropriate lawful basis.
Processing may be necessary to respond to a booking request or provide a service you have requested.
We may process limited information to operate, secure and improve our website and services.
We may retain or disclose information when required by law, tax rules, insurance obligations or legal claims.
We rely on consent where required, including certain marketing or non-essential cookie activities.
How long information is kept
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
- The type of enquiry or service.
- Whether a booking or business relationship was created.
- Legal, insurance and accounting requirements.
- The need to establish, exercise or defend legal claims.
- Security, fraud-prevention and audit requirements.
Information that is no longer required will be deleted, anonymised or securely archived where appropriate.
How we protect information
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.
These measures may include secure authentication, access restrictions, encryption in transit, logging, software updates, backups and administrative controls.
No internet service can guarantee absolute security. Please use strong passwords and avoid sending unnecessary sensitive information through standard website forms.
International transfers
Some website, email, hosting or technology providers may process information outside the United Kingdom.
Where this occurs, we will take reasonable steps to ensure an appropriate transfer mechanism and safeguards are in place, as required by applicable data-protection law.
Your data-protection rights
Depending on the circumstances, you may have the right to:
Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.
Children and young people
Some Alex Stone Adventures services may be suitable for children or young people.
Where information about a child is required for a course or activity, it should normally be provided by a parent, guardian, school or other responsible adult.
We ask that children do not submit personal or sensitive information through this website without the involvement of a responsible adult.
Links to other websites
Our website may contain links to third-party websites, social-media platforms, maps, videos or external resources.
We are not responsible for the privacy practices of external websites. Please read their privacy information before providing personal data.
Changes to this policy
We may update this Privacy Policy when our services, technology, suppliers or legal obligations change.
The latest version will be published on this page with an updated revision date.
Contact us
Contact Alex Stone Adventures to ask a privacy question, request access to your information or exercise another data-protection right.
Complaints
Please contact us first so we have an opportunity to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office.
Visit the ICO website